I'm experiencing an issue with...
Sewer Backup
Shut Off the Water
The main shut-off is typically in the crawl space access or garage.
Contact your original Plumber
Locate the plumber’s sticker on your water heater or refer to your subcontractor list to determine if the blockage is located before the clean-out. Call their emergency number.
Contact your original Excavator
If the plumber confirms that the issue lies between the house and the street, locate the excavator's phone number on your subcontractor list for further assistance.
Gas Smell
If you smell gas
Leave your home immediately. From outside, call the Intermountain Gas Emergency Line at 800-548-3679.
Submit Your Warranty Claim
All warranty items must be submitted in your warranty portal. A representative will follow up with you as soon as possible during normal business hours.
Submit a Warranty Request
Plumbing
Contact your original Plumber
Locate the plumber’s sticker on your water heater or refer to your subcontractor list. Call their emergency number.
Shut Off the Water
The main shut-off is typically in the crawl space access or garage. Individual fixtures have shut-offs under the sink or behind the toilet.
Electrical
Contact your original Electrician
Check for a sticker on your electrical panel or refer to your subcontractor list. Call their emergency number.
Submit Your Warranty Claim
All warranty items must be submitted in your warranty portal. A representative will follow up with you as soon as possible during normal business hours.
Submit a Warranty Request
Heating & Cooling
Contact your original HVAC Company
Find their sticker on your furnace or refer to your subcontractor list. Call their emergency number.
Before reporting an A/C issue, please check that
- The thermostat is set to COOL and the air filter is clean.
- The breaker in the garage panel is ON.
- The disconnect switch by the A/C unit is ON.
- The wall switch for the furnace is ON.
While landscaping is not covered under warranty, we do have some helpful tips.
Landscaping
If you have landscaping concerns, please note that landscaping is not included under warranty.
If you are experiencing a landscaping leak or water concern, you can turn your water off at your irrigation system. (This can typically be located in your largest irrigation box in your yard, and the handle to turn it off is usually red, or may be metal.)
If there is a water leak outside that is not on your property, you can go to your city's website and contact their after hours emergency water number, or research what the emergency irrigation phone number would be for irrigation leaks. (If you google your city and the words emergency water leak, contact numbers should come up in your search.)
If there is a water leak outside that is in a common area of your neighborhood, contact your HOA.
If you have concerns regarding your sprinklers or watering times, please refer to our maintenance videos:
Maintenance VideosNot an Emergency? Our Maintenance Videos can help!